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329 Royal Street, New Orleans, LA 70130 504-525-2262 info@vintage329.com

FAQ

Website Purchases

We do not take payments over the internet/from our website. In order to purchase an item you see on our website, add it to a Quote Request by clicking “Add to Quote.” You can add as many items to a quote request as you like. We will reply with a quote typically in under 24 hours- although if short staffed or busy, we may take a little longer. If you’d prefer not to wait, simply call the gallery for a quote over the phone.

Once you have received your quote, and are happy with the price, simply call us in the gallery any time between 10 am and 5 pm CST, seven days a week. We will complete your transaction over the phone. Please do not email us your credit card information.

Shipping

We only ship within the continental United States. If you are located elsewhere, we suggest coordinating with a friend in the US who can forward them to you.

We ship barware via UPS two-day delivery, with an adult signature required. Jewelry is shipped via USPS two day express delivery, also with an adult signature required.

Additionally, we only ship on Monday through Wednesday, to avoid boxes sitting in warehouses for extended periods of time and delivery delays related to weekend residential delivery. We can hold your package as long as needed to ensure delivery on a day that is convenient to you. Typically, delivery services will attempt delivery to an adult in person at least twice, and if unable to deliver they will leave the package at the facility for a number of days before returning to us.

Care of Your Vintage Barware

Hand wash your barware with mild soap and warm water, using a soft cloth. Avoid anything abrasive and drastic temperature changes while washing, as this can cause de-lamination of the embellishments on your glassware. Dry with a soft cloth.

Care of Your Vintage Jewelry

Most jewelry we sell is costume jewelry, and therefore may require a bit more care. Gold items may be gold plate, gold filled, or gold vermeil. Silver or white gold items may be silver, rhodium, or white gold, plated. These finishes can wear down over time, this is normal and expected. To preserve the finish for as long as possible, avoid getting your jewelry wet or exposing it to hairsprays, perfumes, lotions, etc.

Most stones in costume jewelry are made of paste, acrylic, or semi-precious stones. To best care for them, avoid getting them wet. Wipe with a damp cloth or bush to clean.

A special note  about CUFF bracelets. Cuff bracelets are not meant to fit tightly, nor are they made to be bent repeatedly to fit your wrist. Doing so will weaken the metal and will eventually break the bracelet. We cannot accept responsibility for repair of a cuff that has been repeatedly bent.

Selling Your Items, Appraisals, Etc.

We do not purchase from the general public; we suggest trying a re-sale shop in your area or looking into one of the many online venues for selling vintage items. We are unable to appraise or repair items not purchased from our store.

 

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